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outages

Before A Storm

With the first signs of an approaching hurricane or winter storm, make sure we have your up-to-date contact information, so we can get in touch before, during and after the storm.

    • You can update your telephone number and email address online by logging into your account.
    • You can sign-up to receive outage alerts via a channel of your preference during storms and other outages.
    • Download our Mobile App ahead of severe weather so you can report an outage or view our outage map. The free app is available for download at Google Play and the App Store

    Home Use Medical Devices

    If you are a home medical device user, it is important that your device works during a power outage and that you have a plan in place to ensure you know what to do.

    The U.S. Food & Drug Administration can help you create a plan with the assistance of a healthcare professional. This plan will help you:

    • Obtain and organize important information about your medical device.
    • Take the necessary actions so that you can continue to use your device in the event of an outage.
    • Have the necessary supplies for the operation of your device.
    • Know where to go or what to do if you need further assistance during a power outage.

    Remember to update this booklet as your treatment, doctors, caregivers, or personal contacts change.

    Storm Tips

    Here are some other preparations that you can make before a storm hits.
    • Build an Emergency Kit with essential items to meet the unique needs of your family. To help build your kit, the Federal Emergency Management Agency (FEMA) has a detailed checklist available.
    • Eversource also has a storm safety checklist available to help you prepare and stay safe before, during and after a storm.
    • Stock up on non-perishables, such as canned goods and pet food, and make sure you have adequate medical supplies and prescriptions for yourself and your pets.
    • Pick up some paper goods: paper plates, paper towels, plastic ware. Turn the temperature controls on your refrigerator and freezer to the coldest setting to keep food cold in the event of a power outage.
    • Fill several large containers with water for drinking and also fill the bath tub so you have water to flush your toilet. Keep flashlights, batteries, candles and matches on hand and make sure they are available throughout the house.
    • Have a battery-powered radio available.
    • Make sure you have fresh batteries that are the correct size for the flashlights and radio.
    • Be sure there’s a first aid kit in the house.
    • Fill your car with gasoline. Your car can also be a good place to get warm or charge your cell phone. Just make sure you keep it well ventilated and don’t fall asleep while it is running.
    • Be prepared to cook outside. You can use charcoal or propane grills or even a camping cook stove if the power goes out. Never bring grills inside.
    • Have extra gasoline on hand if you own an electric generator.
    • Make a list of emergency phone numbers, or program them into your cell phone. Handy numbers to have include the Red Cross, fire, police and a family doctor.

    Hurricanes & Other Severe Weather

    For more severe storms, such as hurricanes, tropical storms or blizzards, you might want to take the following precautions a day or two ahead of the storm impacting your area.  
    • Tape, board or shutter windows and glass doors.
    • Secure all outdoor objects that could become airborne by high winds.
    • Tie down mobile homes or moored boats, or move them to a safe location.
    • Wedge sliding glass doors to prevent them from lifting from their tracks.
    • Load up a cooler with ice and food you can use during the first hours of an outage.
    • In the winter, close off unused rooms to conserve heat. Open curtains and shades to let sunlight in; close them at night. Stock up on firewood.
    • Plug sensitive computer and electronic equipment into surge suppressors or surge protectors. A surge suppressor diverts excessive electrical energy away from your equipment to an electrical "ground."
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